Cancellation Policy

New subscribers receive a 2-day free trial of Career Guidance Compass (one trial per device). During this period:

• You have full access to the features of your selected plan
• Your payment method is not charged
• If you cancel before the trial ends, your payment method will never be billed
• If you do not cancel, your subscription automatically converts to a paid subscription at the end of the trial — Basic is $9.99/month (or $99/year) and Premium is $24.99/month (or $249/year), unless you locked in a founding-member rate

We send a reminder notification before your trial ends so you can make an informed decision.

You can cancel your Career Guidance Compass subscription at any time through one of the following methods:

• In the app: Go to your account settings and select "Manage Subscription." Click "Cancel Subscription" and confirm your cancellation.
• Via the Contact form: Submit a cancellation request through our Contact page. Include your account username and we will process the cancellation within 1 business day.

You will receive a confirmation email once your cancellation has been processed.

When you cancel your subscription:

• You retain full access to your plan until the end of your current billing period
• After the billing period ends, your subscription access ends
• Your career roadmaps are kept safe — resubscribe at any time to pick up right where you left off
• Paid features (full roadmaps, Resume Builder, Hiring Companies, Event Calendar, Skill Insights) become inaccessible but your data is preserved
• If you re-subscribe, all your previously created data is immediately restored

We do not delete your account or data when you cancel. Your career roadmaps, tasks, and settings remain safely stored.

Free Trial Cancellations: If you cancel during your 2-day free trial, no charge is made and no refund is necessary.

Post-Trial Cancellations: We do not automatically issue refunds for the current billing period after a charge has been processed. Subscription fees are non-refundable for the period already paid.

Exceptional Circumstances: We review refund requests on a case-by-case basis. If you believe you were charged in error or have extenuating circumstances, please contact us within 7 days of the charge via our Contact form with:

• Your account username
• The date and amount of the charge
• The reason for your refund request

We will respond within 3 business days and will issue a refund at our discretion where reasonable.

If you believe a charge from Career Guidance Compass is incorrect, please contact us before initiating a chargeback with your bank. We can often resolve billing issues faster directly. Initiating an unwarranted chargeback may result in suspension of your account.

Cancelling your subscription does not delete your account. If you wish to permanently delete your account and all associated data, please submit a deletion request through our Contact form. We will process account deletion requests within 30 days and send a confirmation once complete.

Note: Deleted accounts cannot be recovered. Ensure you have saved any career data you wish to keep before submitting a deletion request.

We may update this Cancellation Policy from time to time. We will notify active subscribers of material changes with at least 14 days' notice. Continued use of Career Guidance Compass after the effective date constitutes your acceptance of the updated policy.

Questions about cancellation or billing? We're here to help. Please reach out through the Contact form on our website and we will respond within 1–2 business days.